1. INFORMATION ABOUT THE HANDLING OF PERSONAL DATA
HONN protects your privacy and we want you to feel safe when you submit your information to us, which for instance means that we handle your personal data in a manner that takes your privacy into account. This privacy policy describes what personal data we collect from you and how we use your personal data. The privacy policy also describes your rights and how you can exercise them. You are always welcome to contact us if you have any questions or concerns.
2. WHAT PERSONAL DATA IS COLLECTED BY HONN AND WHAT IS PROCESSING OF PERSONAL DATA?
When you visit HONN's web pages as an identified customer, buy our products or services or are in other contacts with us, we collect your personal information such as full name, address, email address, phone number, social security number, payment details, purchase -, order and usage history, IP address, images and other case-related information (such as information provided in contact with our customer service).
Processing of personal data means any operation performed on personal data such as collection, adaptation, alteration, storage, consultation, making available, restriction, erasure or destruction.
3. HOW DO WE USE YOUR PERSONAL DATA?
We use your personal data to conduct our business and deliver the products and services we provide. We also use the information to create a better experience when visiting the website, as well as informing you about your account and products. In addition, we use personal data for marketing activities and to display more relevant ads about our products.
HONN processes personal data for the purpose of providing relevant content on the website www.honn.se, for example, to ensure that content on the website is presented effectively on your device according to your wishes. The processing is necessary to pursue our and your legitimate interest in providing information and services on the website. The personal data being processed is information about how you interact with us, such as how to use our services, page response time, download errors, how you reached and left the service, device information, e.g. IP address, browser settings, operating system, platform and screen resolution, national settings, and language settings. The personal data will be retained from the time of collection and 36 months thereafter.
HONN processes personal data for the purpose of providing a user account on www.honn.se to provide access to various services such as news, inspiration and offers, exclusive event invitations, and digital purchase history. The processing is necessary to complete the contract with you. If the information is not provided, our commitments cannot be fulfilled and we are therefore forced to refuse membership. The personal data is retained until you as a customer choose to unsubscribe/leave the customer club. Purchase history can be retained for longer if required by law.
HONN processes personal data for the purpose of handling the order and administration of your purchase and subsequent service. The processing is necessary in order for us to fulfill our obligations under the purchase agreement. If the information is not provided, our commitments cannot be fulfilled and we are therefore forced to refuse your purchase. The personal data will be retained until the purchase has been completed, including delivery and payment, and for a period of 36 months thereafter to handle any complaints and warranty matters.
HONN processes personal data for the purpose of selling products in our stores, such as to manage purchases, orders, and payments. The processing is necessary for the performance of the contract with you. If the information is not provided, our commitments cannot be fulfilled and we are therefore forced to refuse your purchase. The personal data will be retained until the purchase has been completed, including delivery and payment, and for a period of 36 months thereafter to handle any complaints and warranty matters.
HONN processes personal data for the purpose of preventing and investigating crimes against the company, such as to prevent and investigate threats, thefts, and burglaries in our own stores. The processing is necessary to pursue our legitimate interest in preventing and investigating crimes against the company. The personal data being processed are video recordings from camera surveillance. The personal data will be retained from the collection and a period of 2 months thereafter.
HONN processes personal data for the purpose of improving products, such as to handle guarantees, complaints, and for quality and product improvement. The processing is necessary to pursue our and your legitimate interest in providing error-free products. The personal data will be retained during the case management period and for a period of 6 months thereafter in order to respond to any follow-up questions from the customer about how the case was handled.
HONN processes personal data for the purpose of handling customer service issues, such as to communicate with you and answer requests that are received by customer service or other digital channels (including social media) and investigate complaints and support cases. The processing is necessary to pursue our and your legitimate interest in handling customer service issues. The personal data will be retained during the case management period and for a period of 6 months thereafter in order to respond to any follow-up questions from the customer about how the case was handled.
HONN processes personal data for the purpose of fulfilling legal obligations such as complying with applicable legislation, such as accounting law and the GDPR. Personal data is retained for 7 years according to the Swedish Accounting Act.
HONN processes personal data for the purpose of marketing our products e.g. to communicate relevant information about our products and services to you, as well as for marketing or promotions related to our products, or products and services provided or marketed by our partners. The processing is necessary to pursue our legitimate interest in marketing our products and offers. The personal data will be retained during the customer relationship or until you announce that you no longer wish to receive such communications.
- HOW DO WE COLLECT AND PROCESS YOUR PERSONAL DATA?
We receive some personal data directly from you, for example, when you create an account, subscribe to a newsletter, sign up for an event, purchase a product, or contact us for customer service. We collect some personal data by registering how you interact with our website, for example using technology such as cookies.
Sometimes we also collect personal data from third parties. Examples of third-party sources, which may vary over time, are payment transaction providers, service providers who provide data to allow us to customize our internet marketing, as well as partners we collaborate with to arrange events.
- WHEN CAN WE SHARE YOUR INFORMATION?
HONN only shares your personal information when this is a legal requirement or otherwise when permitted by law. In some cases, we may use a personal information assistant to help us with our marketing or to process agreements and orders. Companies that help us in these cases can be shipping and logistics companies, bank and credit card companies or suppliers in marketing. In such cases, we have entered into a personal data advisory agreement that ensures that there are on-site security measures to protect your data. When we share your information, these will be used for the same purpose as we initially collected them.
HONN minimizes the transfer of personal data to a country outside the EU / EEA, and in cases where such as system support and maintenance occurs, this is done in accordance with particularly high standards and agreements.
We also share your personal data with certain companies that are independently personally responsible, which means that they control how the information is to be treated, such as authorities or companies that offer independent payment solutions or general goods transport.
- HOW DO YOU ACCESS AND VERIFY YOUR PERSONAL DATA?
You can get access to your personal data collected by HONN by contacting us by phone or the address provided in the section Contact Us below. We answer questions regarding access to your personal data or erasure of data within 30 days. If you have an account you can also verify or change part of your personal data by accessing your account on our website.
- FOR HOW LONG DO WE KEEP YOUR PERSONAL DATA?
We keep your personal data in a form which permits identification of you for no longer than is necessary for the purposes for which the personal data are processed. We process and keep your personal data for as long as necessary to fulfill our contractual agreements with you. We also keep your personal data for other purposes, such as accounting and fraud prevention. For these purposes, your personal data is only kept for as long as necessary for the purpose or as long as necessary to comply with applicable laws.
- YOUR RIGHTS
We at HONN always want to be transparent with how we treat your data. To gain access to your personal data processing, you are entitled to request access to your information through a registry extract. If we receive a request from you, we may request additional information to ensure that we provide the information to the correct person. A request for registrations must be signed in writing from you. You are also always entitled to request that your personal information be corrected.
You may request the deletion of your information to the extent that complies with applicable law and in accordance with agreements entered into with you and we will of course always do our best to accommodate your request for deletion. You are also entitled to object to our treatment (for example, if any of the data collected is incorrect). In some cases, HONN can not meet your request for deletion, if the data is required to comply with applicable law. Your personal information may not be processed for direct marketing or profiling if you oppose such processing. You are also entitled to withdraw a given consent at any time and to refuse any kind of marketing.
- COOKIES
HONN uses cookies and similar technologies to operate our website and to facilitate certain data collection. Cookies are small text files that are transferred to your device. The website uses two different types of cookies: session cookies that are only stored temporarily and disappear when you close your browser and persistent cookies saved for future visits. We use cookies to analyze the performance of the website, customize it according to your preferences and to analyze your use of the services. We also use cookies to target relevant marketing to you. The website's functionality is to some extent dependent on session cookies, for example, to facilitate navigation on the site and in the online store. For more information on how to use cookies and similar technologies, see our cookie policy.
You can change the settings in your browser or device to manage the usage and scope of cookies. Use the help feature in your browser or device to learn more about changing these settings. For example, you can choose to block all cookies, accept only first-party cookies, or delete cookies when you close your browser. Please note that some features on our website will not work properly if you block or delete cookies.
- SECURITY OF YOUR PERSONAL DATA
At HONN, we ensure that your personal information is handled in accordance with specific security measures to protect personal data against unauthorized or unauthorized access to the information. At HONN, only the information required and only by the people who need it is handled in order to provide the best service to our customers.
- COMPLAINT AND SUPERVISORY AUTHORITY
If you feel that we have processed your personal information incorrectly, you can always contact us at HONN. The Data Inspectorate is responsible for data protection law enforcement and the person who considers that there is an incorrect handling of personal data can make complaints to the Data Inspectorate.
- CONTACT US
FJM SWEDEN AB, registered at Swedish Companies Registration Office with registration number 556929-2138 and address Box 3078, 103 61 Stockholm, is the controller for your personal data. We comply with Swedish data protection legislation.
Comments or questions regarding this Privacy policy or questions regarding HONN Fine Jewelry's processing of your personal data can be sent to：
contact@honn.se
Telephone: +46 76 909 00 35